Writing simple documents to power customer support agents!
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The dream for any CXO is to have all their user queries getting answered, 24x7, with 100% automation and high CSAT scores.
To achieve this dream, enterprises have long relied on workflows and chatbots with decision trees. The customer experience elevated for repeat flows, but managing these workflows internally became a night mare for teams. For slightly nuanced queries, customers are frustrated by navigating complex flows, and hoping to finally speak with a human to get their queries resolved?
Where did the technology go wrong? and what will actually drive the path to 100% automation!