Karta

Conversation Audit & Insights

Conversational Intelligence

Turn every call, chat, and ticket into a QA signal. With automated conversation audits, you catch errors early, coach agents faster, and deliver consistent customer experiences at scale.

You talk to customers daily, but the insight is slipping away.

Only a tiny fraction of calls are ever reviewed.
Nearly half of customer intent cues slip by unnoticed.
Leaders waste valuable time piecing together secondhand reports.
Without real visibility, you miss the levers that speed up deals, retain customers, and level up your team.
Team reviewing conversations to capture every customer insight

Turn every agent into your best agent, Total Visibility. Zero Blind Spots.

See every conversation, not just fragments.
Our platform captures and interprets 100% of your customer calls, chats, and emails—giving you complete clarity into what drives outcomes.
Dive into full interactions, skip straight to pivotal moments, spot trends instantly, and build a searchable archive of the conversations that shape your business.
AI dashboard providing total visibility into every agent conversation

Let your conversations tell you exactly what to do next.

See trends in wins, losses, and customer thinking before anyone else.
Evaluate how different groups communicate and where they excel.
Customized dashboards surface the biggest opportunities and weak spots.
Hear what customers really think about your offering.
Insights dashboard guiding next best actions from conversation data

Personalised AI Coaching

Help every agent level up with guidance tailored to them.
The system identifies what’s limiting their performance and shows the most direct way to improve.
Highlights individual communication patterns that need refinement.
Pulls real moments from conversations to illustrate improvement areas.
Translates insights into practical steps agents can apply immediately.
AI coach guiding agent performance with personalized insights

Experience Uncompromised Data Security

Enterprise-level protection for high-stakes conversations, with end-to-end encryption, India-based data residency, and detailed audit trails to ensure full transparency and compliance.
Ready to see the Karta Voice AI agent in action?
Secure AI audit trail illustrating data protection for conversations